FAQ 2017-11-06T15:27:57+00:00

FAQ

Children aged 12 years and older are welcome, but must observe the regulations of the Spa.
No, the taxes are not included in our prices.
No, gratuities for meals in the dining room, as well as the room service, are not included.
No, gratuities are not included. Within your discretion, you can leave a tip at the time of your treatments.
Rooms are available from 10:00 in the morning on arrival, unless otherwise stated by the reception.
All our massage therapists are certified by a recognized professional association and can issue receipts to the amount of your massage.
A person under 4 months pregnant can not use the spa facilities.
A person suffering from a contagious infection (eg, athlete’s foot, vaginitis, flu, etc.) can not use the spa facilities.
Customers experiencing some health problems or who are disabled must be accompanied.

Known health problem: consultation from your doctor for permission before using the spa activities.

You must also complete a form releasing us from all liability for any incident that may occur on the premises of the site.

To be brief, no! Euro-Spa Wellness Resort offers a smoke-free environment. In order to respect others and to keep a clean healthy and relaxing environment, it is forbidden to smoke inside our building; however, there are specific places for smokers outside.
All reservations must be guaranteed with a credit card.
A courtesy service (airport, train station and terminus) is available for packages of 2 days, 2 nights and more.
Yes, Wi-Fi is available for FREE for all paying customers.
With packages without accommodation, bring two beach towels, sandals (plastic or rubber), one or two swimsuits and a bath robe. You may rent a bathrobe and towels for $ 5.00 per person.
For packages with accommodation, bring plastic or rubber sandals and one or two swimsuits. Bathrobe and towels are included during your stay.
No refund in case of hasty departure on packages and unused treatments.
A 25% cancellation fee will be applied by default to any cancellation less than 48 hours notice. No refund on these fees.
We highly recommend leaving all your jewelry at home.
In case of a delay on your part when you arrive, we can not guarantee an extension or even a change of time of your treatment. It will therefore be reduced or even canceled (without refund) depending on your arrival time.
Opening hours:

Reception
Monday to Saturday: 8 a.m. to 8 p.m.
Sunday: 8 a.m. to 5 p.m.

Spa
Monday to Saturday: 9 a.m. to 6 p.m.
Sunday: 9 a.m. to 5 p.m.

For packages with accommodation in the main building, will be available in the room: bathrobes, towels, hair dryer, iron, TV, telephone and water bottles.
Unless a prior agreement with the reception, you must vacate your room by 9:30 am. If your package continues until 18:00, you can leave your luggage in the lockers.

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